SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of freshgoodszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of freshgoodszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly, it's the best thing I've ever splur on. Now here's the kicker - it's rechargeable Can you believe that? No more hunting down those pesky little batteries every time your device dies out. Just plug it in, let it charge up, and voila good as new and ready to work its magic again! But wait there’s more! ease of use is just off charts. No need for a manual or YouTube tutorial folks; we're talking about straightforward functionality here. You just turn it on, let it heat up for a bit then gently press against your lashes...and bam! You’ve got yourself some killer curls that'll make even movie stars jealous. I mean come on now, who wouldn't love something so simple yet so effective? It takes all of two seconds to use but leaves you looking glammed up all day long. Talk about getting bang for your buck! And don’t get me started on how sleek this little gadget looks sitting atop my vanity table; adds quite the charm if I do say so myself. So yeah guys and gals out there struggling with stubborn straight lashes – listen up: Get yourselves one of these bad boys ASAP because trust me when I say - once you go heated eyelash curler route, there’s no turning back! Love this product wholeheartedly without any doubt or second thoughts.
Amazing little gadget, heats up quickly and curls my lashes perfectly every time.
This product has transformed my morning routine! My lashes have never looked better, thanks to this USB Rechargeable tool 😍
No more crimped or broken lashes for me - this heated curler does wonders without any damage.
Can't believe how well this works! heat makes such a difference in getting that perfect curl. And love that it’s rechargeable by USB 🙌
I was skeptical at first but now I'm sold. Heats up fast, gives great results – what else do you need?
this lash curler is everything!! no more pinching or pulling... just beautiful curled lashes 👏👏
nice curler
Absolutely thrilled with the performance of this device- heats up quickly, gentle on the eyes and delivers stunning results.
Gone are the days of clumsy traditional eyelash curlers- hello effortless beauty with my new heated tool!
Say goodbye to traditional eyelash curlers! This is a must-have tool for anyone who wants beautifully curled lashes without any hassle.
good thing
Never going back to regular eyelash curlers again. This one is much easier on my lashes and I love that it’s USB rechargeable.