SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of freshgoodszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of freshgoodszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, this petock is the real deal! It's like it was tailor-made for grooming my little fur babies. You know how they can get all fussy and squirmy when it comes to grooming time? Well not with this bad boy around! Just pop them in there and boom! They're chillin', relaxing, maxing out cool while you do your thing. No fuss, no muss. It's like their own personal spa day right at home. It's just a breeze to use and makes our grooming sessions way more enjoyable for both of us. And trust me when I say that’s a big win because we’ve had some hairy situations before (pun intended). I’m telling you now – if you’re a pet parent who takes grooming seriously or even someone who just wants an easy solution for keeping your pets calm during those necessary but often stressful moments...this hammock is where it’s at! So yeah, love doesn't even begin to cover how much I appreciate this pet hammock. Definitely worth buying!
Makes brushing out mats a breeze, even for our anxious rescue pup.
Bought one of these for our dog and he absolutely loves it. He used to hate being groomed but now he just chills the hammock.
Impressive
The quality is awesome and the design is genius! Makes grooming so much easier.
A must-have if you're tired of struggling with your pet during grooming time. My fussy kitty actually stays put now 👍
worth it
No more scratches or bites while trying to groom my pets - they feel secure and comfortable in their new hammock.
Finally, a grooming solution my cat doesn't fight. A real stress-buster!
Satisfied
This hammock has made our dog's grooming sessions so much smoother.
it’s amazing how calm my dog becomes when I use this restraint during his grooming sessions... highly recommend!
Transformed the way I groom my pet. No more scratches or bites.
recommend
A fantastic product that makes grooming easier for both me and my dog!
i never thought i'd see the day where both me and my cat are stress-free on grooming days 😂 thanks to this awesome product!
Grooming is no longer a battle in our house.
ok