SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of freshgoodszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of freshgoodszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love with this set! The magnetic lashes are so easy to apply and stay put all day. Plus, the curler is a nice bonus. Highly recommend. 👍
I've always been a bit skeptical about lashes, but this set has completely changed my mind. The eyelashes easy to apply and remove they don't feel heavy on the eyes, and they look incredibly natural. The curler is an added bonus - it's user-friendly and effective in giving that extra lift to my natural lashes. This kit has quickly become a staple in my makeup routine.
Impressive
Impressive quality, natural look, easy application - what's not to?
Honestly didn't expect much I was pleasantly surprised. Lashes look natural and application is a breeze with the included tool.
no more glue for me, these lashes are the bomb and the curler is super handy too.
These magnetic falsies have been my secret weapon for looking fabulous on Zoom calls. They're lightweight, reusable, and don’t irritate my sensitive eyes at all! 😊
lashes that actually stay on plus a curler? sign me up again please!
A must-have for any makeup lover. Easy to use and looks fantastic!
As someone who loves enhancing their eye makeup but hates the hassle of traditional false eyelashes, this product is like a dream come true! The magnets hold strong all day long without any discomfort or irritation, while still looking extremely realistic. And let's not forget about the curler – it works wonders for making your real lashes blend seamlessly with the falsies. I'm genuinely impressed!
i never leave reviews but i had to for this one... best purchase of 2024 hands down
ok
This kit has made applying false eyelashes so simple! No mess or stress anymore 🙌
This set has my daily routine so much easier!
Recommend
Never thought I'd be writing a review for false eyelashes & curler set but here we are...it really deserves all praise! These magnetic lashes have made getting ready so much easier - no more messing around with glue or worrying about them falling off halfway through the day. They look beautifully natural too which is rare for falsies in general. As for the curler included? It’s great quality gives perfect curls every time.
Finally found the perfect solution for stunning eyelashes. Highly recommend it.
love