SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnât include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of freshgoodszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of freshgoodszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This dress is a total knockout! Fits like a glove and the backless design adds such an elegant touch. I never felt more confident!
Stunning dress! Backless design is a head-turner.
Recommend
no buttons just slip it on and you're good to go, really comfortable yet so stylish, i'm in love đ
I was looking for a dress that could transition from day to night without much effort and this backlesster sheath is exactly what I needed. It's easy to pair with any accessories, and the fit is just right - not too tight, but still shows off my figure in all the right places. The material feels luxurious against my skin and it doesn't wrinkle easily.
lovelyâ¤ď¸
Love adjustable halter neck. Perfect fit every time!
My husband surprised me with this stunning piece last month. I've worn it several times since then, each time countless compliments on how elegant I look. What sets this dress apart is its unique backless design which adds an element of surprise to an otherwise classic silhouette. Additionally, it's so comfortable that you can wear it for hours without feeling constricted or uncomfortable.
I was hesitant at first but now I can't enough of this sheath wonder. The halter neck is adjustable which gives me the perfect fit every time.
Impressive.
this gem has become my go-to for all occasions, easy to dress up or down. plus it's super comfy and breathable đđ
The cut of this dress flatters any figure, making you feel glamorous without trying too hard. Itâs both chic and practical - a rare combination.
Dress it up or down, this piece does it all!
This halter sheath has quickly become a staple in my wardrobe! The backless feature gives it such a trendy yet classy vibe while also making sure you stay cool during those hot summer events. Its versatility allows me to style it differently every time â whether with heels for formal occasions or sandals for casual outings. Plus, the fabric quality is good â soft, durable and colorfast!
fabulous
This sheath makes me feel like a million bucks!
got this as a gift for my wife she absolutely loves it says its her favorite piece in her wardrobe now because its versatile and sophisticated đđ
love!