SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of freshgoodszone.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of freshgoodszone.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After what felt like an eternity of searching high and low, I finally hit the jackpot. This spatula turner is seriously a game changer in the kitchen. It's not just good - it's a total lifesaver! You know when you're flipping pancakes or burgers on your skillet, right? Sometimes they break apart or stick to the because your tool isn't quite up to snuff. But this bad boy? Nah, those problems are long gone. The way it slides under food so smoothly without causing any damage is absolutely amazing. It feels as if it was specially designed for these tasks - easy peasy lemon squeezy! And don't even get me started about its grip; firm yet comfortable enough that my hand doesn’t tire out after using it for extended periods. But wait there’s more! Cleaning this thing is a breeze too. No need to scrub endlessly or worry about stuff getting stuck in hard-to-reach places since this little hero cleans up nice and quick. Now, I can whip up meals without breaking into cold sweats worrying whether my omelette will survive the flip or not. My cooking escapades have become less stressful and more enjoyable thanks to this nifty tool! So yeah, thumbs way up for our trusty spatula turner here 👍 If you've been struggling with flimsy utensils that make cooking feel like some sort of extreme sport rather than an enjoyable activity – do yourself a favor and grab one of these babies pronto! Trust me on this one: once you start using it, you'll wonder how on earth did you manage without it all along.
No more struggling with flipping pancakes, this tool does it effortlessly.
Love love love this 2-in-1 utensil! It's sturdy and very practical. Highly recommend!
I'm impressed by how versatile this thing is. Makes cooking so much easier 😊
This little gem does double duty - flips like a dream and acts as a perfect turner too!
Cooking breakfast has never been smoother. Flipping eggs or turning sausages, it handles everything with ease 🍳🥓.
I wish I had discovered this product sooner; it's such an amazing addition to my kitchenware collection!
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i've been using mine daily since i got it... best purchase ever!!!
it's like having an extra hand in the kitchen. so helpful!
This multifunctional tool is a must-have for any home cook. It simplifies so many tasks.
I love how this spatula turner feels in my hand, it has a nice grip and balance to it.
so glad i bought this... makes flipping burgers for our bbq parties a breeze 🍔🎉
The quality of this product is top-notch! I've had mine for months now and it still looks brand new.
No more burnt fingers trying to flip food. This utensil does all the work with ease 😃✨.